TERMS OF SERVICE

Returns Policy

Our refunds policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.* Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.I f you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Tailfeatherreusables@outlook.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Tailfeatherreusables@outlook.com and send your item to: 11 Cranebrook Close, Crewe, Cheshire, CW1 3YW, United KingdomRevise and Cancel Order (if applicable)To revise or cancel your order, please contact us at Tailfeatherreusables@outlook.com within 4 hours after placing your order. Note: We are not able to revise or cancel an order already dispatched. Orders that have been dispatched will be treated in accordance with our Returns Policy.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 11 Cranebrook Close, Crewe, Cheshire, CW1 3YW, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Privacy Policy

We will only use your data to enhance your experience. We’ll protect your data like it’s our own. We’ll always talk your language and have your back – no nonsense, no surprises. You decide what and how you hear from us. Your info won’t just hang about – if we don’t need it, we’ll delete it.


Protecting Your Privacy

At Tail Feather Reusables, we are committed to protecting the privacy and security of our customers and site visitors. If you have any questions about how we Protect Your Privacy, drop us a line at Tailfeatherreusables@outlook.com
 

How we use your information

We use your information in a number of different ways — what we do depends on the information. 

  • Your name and contact details: Deliver your purchases to you, Send you service messages by e-mail such as order updates, sending you information by email or by post about our new products and services, fraud prevention and detection.

  • Your date of birth information: fraud prevention and detection.

  • Your payment information: take payments and give refunds and fraud prevention and detection.

  • Our contact history with us (what you've said to us - over the phone, over email or on social media): provide customer service and support.

  • Your responses to surveys, competitions and promotions: run the survey, competition or promotion.

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. 
 

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

•Companies that do things to get your purchases to you, such as payment service providers, order packers, and delivery companies

•Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

•Companies approved by you, such as social media sites (if you choose to link your accounts to us).
 

Marketing Messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages

you can stop receiving marketing messages from us at any time.
You can do this:

1.By clicking on the ‘unsubscribe’ link in any email

2. By contacting our Customer Care team 
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.


Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.


Your rights

You have a lot of rights relating to your personal information:
1. The right to be informed about how your personal information is being used

2. The right to access the personal information we hold about you

3. The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

4. The right to request that we transfer or port elements of your data either to you or another service provider

5. The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
 

Cookies

We use cookies on our website.
 

Changes to how we Protect your Privacy

We may change this page from time to time, to reflect how we are processing your data.
 

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
If you:

1. Have any questions or feedback about this notice

2. Would like us to stop using your information

3. Want to exercise any of your rights as set out above, or have a complaint
Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have. You can contact our privacy team by dropping us a line at Tailfeatherreusables@outlook.com. Or if you’d like to, you can write to us at: Tail Feather Reusables, 11 Cranebrook Close, Crewe, Cheshire, CW1 3YW
 

Terms & Conditions

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Tail Feather Reusables accessible at https://www.TailFeatherReusables.co.uk. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions. Minors or people below 18 years old are not allowed to use this Website.

 

Intellectual Property Rights

Other than the content you own, under these Terms, Tail Feather Reusables and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.

 

Restrictions

You are specifically restricted from all of the following:

•publishing any Website material in any other media;•

selling, sub-licensing and/or otherwise commercialising any Website material;

•publicly performing and/or showing any Website material;

•using this Website in any way that is or may be damaging to this Website;

•using this Website in any way that impacts user access to this Website;

•using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;

•engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;

•using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Tail Feather Reusables may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

 

Your Content

In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Tail Feather Reusables a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. Tail Feather Reusables reserves the right to remove any of Your Content from this Website at any time without notice.
 

Your Privacy

Please read Privacy Policy.

 

No warranties

This Website is provided "as is," with all faults, and Tail Feather Reusables express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

 

Limitation of liability

In no event shall Tail Feather Reusables, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Tail Feather Reusables, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

 

Indemnification

You hereby indemnify to the fullest extent Tail Feather Reusables from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
 

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

 

Variation of Terms

Tail Feather Reusables is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

 

Assignment

Tail Feather Reusables is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
 

Entire Agreement

These Terms constitute the entire agreement between Tail Feather Reusables and you in relation to your use of this Website, and supersede all prior agreements and understandings.

 

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of gb, and you submit to the non-exclusive jurisdiction of the state and federal courts located in gb for the resolution of any disputes.